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A client's new panel failed on its first cold night

I installed a brand new Vista 20P in a house in Duluth last month, and the keypad went completely dead when the temperature hit 15 degrees. The manual says it's rated for it, but the display just blanked out. I had to go back and swap it for a different model from my truck. Has anyone else had a specific panel just not handle the cold like it should?
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3 Comments
wilson.olivia
Had the same exact thing happen with a Vista 15P last winter. The display just went black when it got really cold, even though the specs said it should work. I keep a spare Honeywell keypad in my truck now just for that reason. @carter.mila must have gotten a really good batch, because mine definitely did not hold up. It's frustrating when the gear doesn't work like the book says it will.
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carter.mila
Nah, that's wild. My Vista 20Ps have been solid through way colder nights up here.
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angela_patel75
My buddy's Vista froze solid last week, @carter.mila.
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