Old lady insisted on a fake camera, changed my whole pitch

Did a panel swap last month in a retirement complex near Dayton and this one resident begged me to install a dummy dome instead of a real one, said her cat knocked the last unit off the wall. I did it just to keep the peace, but now I wonder how often we're chasing top specs when clients just want something that looks secure. Anyone else run into customers who prefer the illusion over actual coverage?

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1 Comment

wood.uma18d ago

Three separate times this year I've had folks ask me to just make the cameras visible, not actually working. It's wild how much peace of mind a little blinking red light gives people, even if there's no recorder behind it. I've learned to just take the win when a customer tells me what they really want, because their comfort matters more than my gear specs.