leor86•1d ago

Customer's cheap fix in Austin made me double check everything now

Last month in Austin I was called out for a dryer that was tripping the breaker after a DIY repair. They had bypassed the thermal fuse with a paperclip because they watched a 5 minute video, and it melted the heating element housing before I even opened the panel. Got me wondering, how do you all handle telling a customer their own hack caused way more damage than the original issue?

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