willow_nelson•4d ago

I took flak for telling a client to wait on a dryer drum replacement

Everyone wants fast service, but the three-week wait for the proper part meant no comebacks and a happy customer.

4 comments

4 Comments

walker.emery4d ago

Three weeks for a drum? I've never had a wait longer than five days, that's crazy.

cameron_flores2d ago

Yeah, the right part is always worth the wait.

theas284d ago

My buddy waited nearly a month for a specific washing machine motor, some off-brand thing. The factory had a shutdown, so everything was backordered. He said the customer was annoyed but way happier than if a generic part failed in six months.

jake_patel4d ago

Seen this with electronics too, quality over speed, @walker.emery.