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Rant: I fixed 1,000 machines before I realized I was tracking the wrong stat
I keep a small notebook in my van and mark a tally for each job I finish, and I hit 1,000 repairs done on Tuesday. Sitting in the driveway with a cold coffee, it hit me that almost 700 of those were the same four or five problems, mostly on washers and fridges. I was proud of the number at first, then kind of annoyed, because it means most of my week is the same three fixes over and over. Now I want to know what you all count, do you track repairs, callbacks, or average time per job? I think my callback rate matters way more than the tally in the notebook.
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danielr991mo ago
700 out of 1,000 being the same handful of fixes really rings true, and that cold coffee moment sounds about right. I used to keep a tally too, back when I ran service calls around the Tri-Cities, and after a while I noticed half my tickets were drain pumps and door switches on the same two Whirlpool models. It's a weird letdown when the number stops feeling like proof of anything and starts feeling like a rut. Callback rate is the one that actually tells you if you're good, not busy. A high tally with a lot of repeat visits just means you're fast at getting called back.
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