I spent 4 hours trying to find a simple answer about property tax appeals online

I needed to understand the exact deadline for filing an appeal in my county, and every official site buried it in dense PDFs or used confusing terms. It took calling the assessor's office directly to get a clear date, which was just one line on their old phone menu. Has anyone else found that 'ask anything' online often leads you in circles instead of to a straight answer?

4 comments

4 Comments

lee181mo ago

It's like they build these sites to be search-proof on purpose. I've noticed the clearest info is often on old, ugly pages they forgot to update, or in a PDF from 2012. The newer, "better" sites hide everything behind five clicks and vague menu titles.

quinncoleman1mo ago

Sounds like you just hate modern web design.

torres.blair7d agoMost Upvoted

Lol "sounds like you just hate modern web design" - that's exactly what I think every time I'm on a site that devotes 80% of the screen to a video of someone typing on a laptop. @morgan.jason my personal favorite is when the "contact us" page just has a form but no actual phone number or email listed anywhere. I click around for 10 minutes, feel like an idiot, then go find the info buried in a PDF from 2013. Maybe I'm just getting old and crotchety, but I miss when websites felt like libraries instead of art galleries.

morgan.jason1mo ago

Ugh, tell me about it. I was trying to find a simple instruction manual last week and the new company site was just pictures of people smiling. Had to dig through an old forum post from like 2008 to actually find the steps.