Showerthought: it took me 3 weeks to add a second phone line to my office, and the fix was one checkbox

Charles Coleman · 2026-10-22T07:00:04.153307+00:00

I tried to add a second phone line at my office in Boise back in June, and what I figured would be a 20 minute job stretched into 3 weeks of calls and two truck rolls. It turned out the whole mess was one checkbox on the provider's site that someone had left unchecked on my account, and a tech spotted it in about 90 seconds. How do you all keep your cool when the fix ends up being that small after all that runaround?

Vivisector

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Showerthought: it took me 3 weeks to add a second phone line to my office, and the fix was one checkbox | Ask Anything - Vivisector