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I quit chasing the cheapest quote after a driver left my car at a Walmart in Albuquerque
Three companies quoted me for a move from Tucson to Denver, and I picked the one that came in at $850 because everyone online said the cheap ones are all the same. The driver called me from a Walmart parking lot in Albuquerque and said his truck broke down, so I could either pay another $400 for a different carrier or come get the car myself. I drove 7 hours to get it, and the hood had a fresh scratch that nobody would claim. Now I ask for the DOT number and call the carrier direct before I sign anything, even if it costs me $150 more. Has anyone actually gotten a broker to pay up for damage like that, or is that just money gone?
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henryt181d ago
That $400 "different carrier" line is the part that gets me. That's not a truck breaking down, that's a broker who never had a truck and was farming your car out to whoever was cheapest that week. When you call the DOT number direct, ask if they're the broker or the actual carrier, because half these outfits are just a guy with a phone and a website. On the damage, a scratch under $500 usually isn't worth chasing. Small claims is your only real lever and most brokers are set up in another state so you'd be filing where they are, and they know that. The DOT number plus a call to the carrier is the right move, and getting it in writing that the carrier has cargo insurance before pickup matters more than saving the $150.
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