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A client in Phoenix told me our service saved her team 12 hours a month, and that one call made my whole quarter
I run a small B2B bookkeeping service, and we had a rough start this year with two clients leaving in January. Last month I got on a check-in call with a client in Phoenix who runs a 6 person marketing agency. She said our monthly reports used to take her office manager about 12 hours to put together, and now it's down to almost nothing. That one sentence stuck with me more than any nice email or thank you card. I wrote it on a sticky note and put it on my monitor. Has anyone else had a single client comment that kept you going during a slow stretch?
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wright.leo1mo ago
That sticky note thing really gets me. Having something physical to look at beats any email sitting buried in an inbox somewhere. Slow stretches make you forget the wins so fast, and one sentence from a real client cuts through all the doubt. Saving her office manager 12 hours a month is a big deal for a 6 person shop, that's basically getting part of a person back. Keep that note up there, it earned its spot.
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