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My SaaS demo crashed in front of a $40k client because I never tested their login flow
I was screen sharing a demo to a procurement team in Denver last Tuesday when our SSO integration just spun for 3 minutes straight. Turns out their IT guy had set up SAML with a different email domain than the one on the account, and nobody on my side had ever tried logging in as an actual customer. I had to hop off the call, fake a 'quick refresh,' and walked their admin through remapping the attribute in Okta while 6 people watched me sweat. We closed the deal 2 weeks later, but now I make every new client do a 10 minute test login before we book the real demo. Anyone else got a pre-demo checklist they actually stick to?
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