PSA: Took me 3 days to get a simple vendor invoice fixed

Spent 45 minutes on hold with a B2B software vendor just to get a $150 billing error corrected. Then they said it was 'escalated' and I'd hear back in 5-7 business days. Has anyone else found a faster way to get these giant companies to fix simple mistakes without burning a whole week?

3 comments

3 Comments

the_oliver7d ago

Yeah, that "escalated" part gets me every time. It's like code for "we're going to make you wait so long you'll forget you were mad." I had a similar thing where a vendor double charged me for a renewal and then told me it was being "reviewed by a specialist team." Three days later I called back and the person on the phone literally fixed it in 5 minutes. So now I just call back the next morning and pretend it's a new issue. Half the time you get someone who actually knows what they're doing and can just fix it on the spot without the whole song and dance.

theajohnson7d ago

The 5-7 business days thing always kills me. Like they need to mail a letter to a guy in a back room somewhere to flip a switch. At that point I just tell my accounts payable to dispute it and move on. These companies make you work harder for their $150 refund than you did to earn the $150 in the first place.

colethomas7d ago

Feel you on this, @theajohnson - the fight for $150 back always costs way more in time and sanity than it should.