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Wasted $600 on a CRM that promised too much for my small biz

I signed up for HubSpot's starter plan back in February for my little cleaning service, thinking it would automate everything. But after 3 months of fighting with clunky workflows and having to watch 10 tutorials just to send a basic email, I gave up. The free trial was way too short to catch all the headaches. Has anyone else found a simpler tool that actually works for B2B outreach without the steep learning curve?

3 comments

3 Comments

taylor9579d ago

600 dollars jeez that hurts just reading it. I bought a $200 mailchimp subscription for my dog walking gig last year and spent a whole weekend trying to set up an automated birthday coupon for my clients. Ended up just texting people manually anyway. The free trial really is a trap, you don't find out the real problems until you're locked in and frustrated.

henryt189d ago

The free trial really is a trap" is a good point, but I think you might be selling automation short. A well-setup system saves you time in the long run, and it helps you avoid forgetting those important little touches for your clients. Sounds like the lesson here is to keep the setup simple from the start, not to give up on the idea entirely.

morgan.jason8d ago

Oh man, have you heard what happened to my friend Mike with his lawn care business? He decided to automate his whole client follow-up system and signed up for some fancy CRM that promised to send all these reminders and thank you notes. He spent like three evenings setting up triggers for every single client interaction, even put in a rule that would automatically wish people happy birthday with a coupon code. But here's the kicker - somehow it bugged out and started sending birthday messages to every single client on his list, all on the same day. People were really confused getting a "happy birthday" from their lawn guy when it wasn't even their birthday. He had to text all 40 of them individually to apologize and explain it was a glitch. Ended up just doing everything off a clipboard and his phone contacts after that.