Was sure a hot towel was just a fancy extra, but a client changed my mind

I was cutting this older guy's hair last week, and he mentioned his neck gets really stiff. I offered the hot towel (mostly just to be nice, you know?). He came back yesterday and said it was the first time in months his neck didn't ache after a cut. He said, 'My barber never does that, and I always feel it later.' That one comment made me see it's not just a spa thing, it's a real service that helps people. How do you guys handle clients with muscle tension or stiffness?

3 comments

3 Comments

nancy_wood1mo ago

Keep a small heating pad behind your chair for clients who mention stiffness. It takes two minutes to warm up and gives them real relief. That extra care is what makes people come back.

lewis.gray1mo ago

Oh that's genius! I keep a little lavender spray for the same reason, people love those small touches.

wood.uma1mo ago

Offer a quick shoulder press with my thumbs right at the base of the skull before I start the cut. It's free, takes ten seconds, and people practically melt. You can feel the knots let go.