The elderly lady who tipped me $20 for putting her modem in the living room instead of the bedroom.

She said 'nobody ever asked where I wanted it before' and that simple comment has stuck with me more than any big commercial job I've done, has anyone else had a customer say something that just hit different?

3 comments

3 Comments

nina_hall4813d ago

Whoa, hold on - are you saying the only way to be a decent tech is to not drill through someone's baseboard without asking?

zara_sanchez13d ago

Wait, are we really romanticizing this? She tipped you 20 bucks because you did the bare minimum of asking a question. Like, if you're a tech who's been installing modems in bedrooms without asking, that's kind of on you isn't it? The bar is on the floor here. I had a cable guy once just drill a hole through my brand new baseboard without saying a word, so yeah I get why she was surprised. But celebrating basic communication as some profound moment seems a bit much.

troychen13d ago

Ha, reminds me of the time I thought I was being helpful by offering to move someone's router closer to their TV and they looked at me like I just asked to adopt their cat.