One customer's 'fix it yourself' comment changed how I quote shutter work

Guy in Clovis brought in a Canon AE-1 with a sticky mirror, watched me open it up for 5 minutes, then said 'my nephew could do that with a YouTube video,' and I spent the next hour showing him the $180 in replacement parts and calibration gear sitting on my bench, so now I ask every walk-in if they've already watched a tutorial before I even touch their camera, has anyone else run into the YouTube repair crowd taking up their time?

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taylor95713d ago

You charge them for the consultation after they say that, right? Even a small bench fee weeds out the YouTube crowd real fast.