Stumbled on a tough call about revealing extra flaws in a repair

Half of me thinks we should just fix what's asked, the other half says pointing out other issues is the right thing. Where do you stand on this?

3 comments

3 Comments

martin.wren1d ago

Reminds me of when I opened up my old laptop last year.

aaron_ross901d ago

But what if pointing out every little thing just stresses the customer out? Sometimes fixing the main issue first is enough.

shane3271d ago

Martin Wren's laptop story hits home. I used to be in the "just fix what's broken" camp. Seeing how hidden problems blow up later changed my mind for good.