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Stumbled on a tough call about revealing extra flaws in a repair
Half of me thinks we should just fix what's asked, the other half says pointing out other issues is the right thing. Where do you stand on this?
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grant1551mo ago
Oh man, this is a daily struggle.
Full honesty is the only way. It builds real trust. You might stress someone out for a minute, but letting a hidden problem wreck their stuff later is way worse. That guilt sticks with you.
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aaron_ross901mo ago
But what if pointing out every little thing just stresses the customer out? Sometimes fixing the main issue first is enough.
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shane3271mo ago
Martin Wren's laptop story hits home. I used to be in the "just fix what's broken" camp. Seeing how hidden problems blow up later changed my mind for good.
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