Clients who book a lash fill two weeks late and then complain about gaps

Honestly I started charging a re-fill fee plus a 15 minute add-on for anyone who comes in past the 3 week mark and it cut my headache complaints in half, has anyone else tried a similar policy?

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3 Comments

cole_murphy4mo ago

@harperp24 has the right idea honestly (even if they said it kinda harsh haha). I do a 3 week cutoff for the "refill" price and anything past that I make them book a full set at full price. Stops the gap complaints cold because if they're paying for a full set they usually show up on time next go around. Plus (and this is the key) I tell them upfront at checkout that if they're more than 20 days late next time, same policy applies so there's no surprises.

2

miasanchez4mo ago

So wait, do you still book them even knowing they're late or turn them away first?

1

harperp244mo ago

Can't believe you'd even consider booking them again @miasanchez, that's just asking for a headache every single time. 😂

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