Clients who book a lash fill two weeks late and then complain about gaps

Honestly I started charging a re-fill fee plus a 15 minute add-on for anyone who comes in past the 3 week mark and it cut my headache complaints in half, has anyone else tried a similar policy?

3 comments

3 Comments

cole_murphy16d ago

@harperp24 has the right idea honestly (even if they said it kinda harsh haha). I do a 3 week cutoff for the "refill" price and anything past that I make them book a full set at full price. Stops the gap complaints cold because if they're paying for a full set they usually show up on time next go around. Plus (and this is the key) I tell them upfront at checkout that if they're more than 20 days late next time, same policy applies so there's no surprises.

miasanchez16d ago

So wait, do you still book them even knowing they're late or turn them away first?

harperp2416d ago

Can't believe you'd even consider booking them again @miasanchez, that's just asking for a headache every single time. 😂