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My client with rosacea said 'I just want to feel normal in my own skin' and it wrecked me

We were talking after her facial and she said she's tired of treatments that just fight the redness, not the feeling. How do you all help clients beyond just the visible symptoms?
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3 Comments
charles720
charles72012d ago
Honestly, that hits hard. It's about the texture, not just the color. My sister deals with this, and she says the tight, hot feeling is worse than the look. So maybe talk about cooling gel masks stored in the fridge, or super gentle cleansers that don't strip anything. Focus on stuff that actually changes the physical feeling on her face.
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betty_perry24
My old esthetics teacher always said to ask "What does your skin feel like today?" before even looking at it.
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lewis.gray
lewis.gray12d ago
My old boss thought that was silly until she tried it.
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