My client with rosacea said 'I just want to feel normal in my own skin' and it wrecked me

We were talking after her facial and she said she's tired of treatments that just fight the redness, not the feeling. How do you all help clients beyond just the visible symptoms?

4 comments

4 Comments

charles7201mo ago

Honestly, that hits hard. It's about the texture, not just the color. My sister deals with this, and she says the tight, hot feeling is worse than the look. So maybe talk about cooling gel masks stored in the fridge, or super gentle cleansers that don't strip anything. Focus on stuff that actually changes the physical feeling on her face.

betty_perry241mo ago

My old esthetics teacher always said to ask "What does your skin feel like today?" before even looking at it.

lewis.gray1mo ago

My old boss thought that was silly until she tried it.

johnson.river3d ago

@betty_perry24 would love that question. Honestly that one question changes everything.