The night Taco Bell gave me a burrito with no tortilla

Last Tuesday around midnight I hit the Taco Bell drive thru in Phoenix. Ordered a crunchwrap combo and when I got home, opened the bag and found a pile of meat and cheese just sitting loose in the wrapper. No tortilla, no shell, nothing to hold it. They literally just scooped the filling into the paper. I called the store and the manager said they ran out of tortillas but decided to send it anyway. Who does that? Has anyone else gotten a completely missing component like that?

3 comments

3 Comments

abby_cooper5d ago

My buddy Kyle got a bean burrito from Taco Bell in El Paso once that literally had no cheese. Like zero. Just beans and tortilla. He called and the lady said "oh the cheese machine broke sorry." But worst one I ever heard, my coworker Melissa ordered a chicken quesadilla in Tucson and they gave her two tortillas with nothing between them. Just empty tortillas pressed together. She drove back and the guy goes "we were out of chicken so we figured you'd want the bread at least." I mean I get supply chain issues but at what point do you just refund the order.

xena5825d ago

Yeah, "the cheese machine broke" is honestly the wildest excuse I've heard in a minute. But that quesadilla story takes the cake, two empty tortillas pressed together? That's not a quesadilla, that's a failed science experiment. My friend Mike went to a Taco Bell in Denver once and ordered a Crunchwrap Supreme, and they handed him a regular soft taco wrapped in a giant flour tortilla. Just one taco inside a bigger tortilla, no crunch, no nothing. He took a bite and the whole thing just collapsed because it was all soft, no structure. He was so mad he called the store and the manager literally said "we ran out of tostada shells so we improvised." Like, that's not improvising, that's giving up and hoping nobody notices. I get fast food is rough sometimes but at some point you gotta just say "sorry, can't make that" instead of creating culinary abominations.

lucast814d ago

Wait, did the manager actually admit they knew they had no tortillas before they handed you the bag? lmao. Thats wild that theyd rather send a meat pile than just tell you to pull around and cancel the order. Ive had missing sauce before but missing the whole shell is next level.