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A client told me my project updates were too long and they stopped reading them
They said 'just give me the headline and the next step, I don't need the novel.' Now I send a three-bullet email every Friday: done this week, plan for next, any blockers. Has anyone else had to totally change how they report to clients?
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phoenix1491mo ago
Had to learn that lesson the hard way too. Used to send these huge emails thinking I was being thorough. Turns out I was just being annoying. Your three bullet method is spot on, that's basically what I do now. People just want to know if things are on track and what's next. Anything more than that and their eyes glaze over.
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carr.abby1mo ago
Right? I used to write novels too. Now I just assume everyone's reading on their phone while in line for coffee.
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