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My department's chatbot kept saying the wrong refund times, I spent 3 hours fixing its training data last Friday
I work in customer support and we rolled out an AI assistant in March, but it kept quoting 5-7 business days when our actual policy is 10-14, so after one customer called me out on the phone last Tuesday I finally dug into the logs and found it was learning from a 2022 help article, has anyone else had to babysit their company's bot like this?
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