Appreciation post: That time an AI scheduling tool booked two customers at once in my shop in Austin
Back in March, I was running my small repair shop and thought I'd be smart. I set up this AI scheduling bot to handle bookings for phone and laptop fixes. First week was smooth. Then on a Tuesday, it double booked Mrs. Garcia and a guy named Tom both for 10am. She shows up with a cracked screen, he walks in with a dead battery. I'm standing there with one workbench and two confused people. Mrs. Garcia starts tapping her watch. Tom's scrolling his phone, sighing loud. I had to freeze and just tell them straight up, 'Hey, the system messed up, your repairs are free today.' They both calmed down and ended up chatting while I worked. Cost me $80 in parts but saved the reputation. Has anyone else had a booking AI just fall apart on them mid-day?