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Overheard a customer arguing with the front desk about paint blending techniques
I was waiting for parts at the counter last Tuesday and this guy was going off about how we should just spot paint the quarter panel instead of blending into the door. He watched a YouTube video that said blending is a scam to charge more. I wanted to jump in and explain that you can't match a 10 year old silver metallic with a spot repair, the color will never lay down right. But the estimator handled it pretty well, showed him the difference under a handheld light on a test card. It got me thinking about how much misinformation is out there from DIY channels. I've been in this shop for 12 years now and I still see new guys try to argue with the paint rep about the same thing. Has anyone else noticed more customers coming in with strong opinions from watching some guy in his garage?
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charlies378d ago
Easy to hide imperfections in a thumbnail, harder in real life sunlight.
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abbyp619d ago
Drive right into how those YouTube videos never show the follow up. Like, they'll spray a test panel in perfect 70 degree shop conditions and call it good. But they don't show the customer what happens when that same blend pulls a ring or the metallic separates on a vertical panel in direct sun. I've had guys come in all fired up about "just blending the clear" too, thinking it's a cheat code. They don't realize you can see that tape edge line three cars away on a sunny day, and then they're mad at you for the same thing they demanded.
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willowr968d ago
Jumped in head first because I had a customer who swore YouTube made him a pro. First panel he did looked fine in the garage, then he pulled it outside and the metallic was all streaky like a bad dye job. Tried to blame my paint.
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