PSA: Customer pointed out my paint match was off - saved my butt

Had a guy come back 2 days after I finished his 2018 F-150 in Austin. He's not even a painter, just some dude who works construction. He held up a piece of paper against the door and said 'looks like you got the metallic flake wrong.' I was ready to argue but I looked closer and damn, he was right. I was mixing by weight like I always did but the factory blend had shifted. Now I always spray out a test card and check it under natural light before I clear coat. Has anyone else had a customer spot something you totally missed?

3 comments

3 Comments

wells.christopher1d ago

Funny you mention that, I had a customer once tell me my clear looked 'too orange peely' and I was about to brush him off but turns out my gun pressure was off by a lot. Those guys outside the trade catch stuff we overlook because we get in a RUSH.

olivermason1d ago

Used to roll my eyes at customer feedback but now I listen every time.

miasanchez1d ago

One customer actually saved me from blowing through a whole batch once (like seriously).