Espresso machine at the shop was 8 years old, I swapped it last month and now I'm getting flack

I run a small coffee cart near the farmers market in Portland. The old La Marzocco finally died last week after 8 years of daily use, so I dropped $4,200 on a new dual boiler setup. Half my regulars say the shots taste cleaner and smoother, but one guy who comes every Saturday insists the old machine had more character and body. He told me I ruined his ritual and he might start going to the place on 12th. Is sticking with outdated gear for the sake of nostalgia actually better for a small operation, or is that just fear of change? Anyone else dealt with customers getting attached to aging equipment?

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