Spent $300 on a new brand of color remover and it wrecked my client's hair

I had a client come in wanting to go from a dark box dye to a light blonde, so I ordered this new professional color remover I saw online for about $300. The ads made it look gentle and effective. I followed the steps exactly, but instead of lifting the color, it turned her hair this weird orange and green mess, and the texture felt like straw. It took me two extra appointments and a ton of deep conditioning to even get it to a place where we could start over. I'm out the product cost and had to discount the corrective work. I feel like these companies just push new stuff without real testing. Has anyone else had a color remover completely fail and damage hair? What's your go-to brand now?

3 comments

3 Comments

shane_bell5d ago

Man, that sounds like a total nightmare. I've definitely been burned by fancy marketing before, just not quite that expensive. It's like they forget real hair is attached to a real person. My own disaster story involved a "miraculous" toner that turned everything swamp-water gray. Now I'm super paranoid and will test anything new on a mannequin head or a hidden section first, even if it makes me feel silly. It just saves so much trouble later.

charles8365d ago

That's why I always patch test expensive new products first (learned the hard way).

betty_perry244d agoMost Upvoted

My last color correction looked like a science experiment gone wrong...