Rant: Customer argued with me for 20 minutes about a clicking noise he said I caused
Had this guy roll in yesterday with a 2014 Ford Escape, said I did something to his car after a simple oil change last week. He swore he never heard a clicking sound before I touched it. I popped the hood right there, grabbed a screwdriver, and put it to the valve cover near the injectors. Clicking was loud and clear from the driver side bank. I asked him if he ever had the timing chain looked at, and he just stared at me. Turns out it's a known issue on those 2.0L engines, chains stretch around 80k miles and he was at 92k. He still didn't believe me until I pulled up a TSB on my phone showing the exact noise. Some people just decide you're the bad guy before you even say a word. Anyone else get blamed for pre-existing problems?